NRFA CUSTOMER SATISFACTION SURVEY
Survey Infomation
The National Road Fund Agency’s (NRFA) mandate is Resource Mobilization, Fiduciary Management and ensure Value for Money for the Road Fund for all road works in Zambia.

We are conducting a customer satisfaction survey in order to improve our service delivery. We kindly invite you to fill in the form as per the following instructions.

1. Response is to be given in star ratings (1 to 5).

2. Score of 1 Star means less satisfied and 5 Star means more satisfied.

For Example: You are not satisfied with the level of traffic / congestion is more on that toll road, you give less score.

Highly congested: 1 Star

Free Flow: 5 Star
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